Privacy Policy | Hand to Hand Charity Trust

Our Commitment to Privacy

Hand to Hand Charity Trust (registered charity in England & Wales) is dedicated to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website, donate, or communicate with us. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Encrypted data

Strict access

Never sold

Information We Collect

Personal data you provide: When you donate, sign up for newsletters, or contact us, we may collect your name, email address, postal address, phone number, and payment details (processed securely by our payment partners).

Website usage data: We use cookies and similar technologies to improve your experience. This includes IP address, browser type, pages visited, and referral links. You can manage cookies in your browser settings.

How We Use Your Information

To process donations and issue Gift Aid receipts.
To keep you informed about our projects, emergency appeals, and news (only if you have consented).
To improve our website and services.
To comply with legal and regulatory obligations.

Data Sharing & Third Parties

We never sell or rent your data. We may share information with trusted partners who assist us in operating our website, processing payments, or delivering communications – always under strict confidentiality agreements. Examples include: Stripe, PayPal, and Mailchimp. Where required by law, we may disclose data to regulatory authorities.

Keeping Your Data Safe

We implement appropriate technical and organisational measures, including SSL encryption, firewalls, and restricted access. All payment transactions are encrypted using industry-standard TLS. Our servers are located in secure environments.

Your Rights

Under UK data protection law, you have the right to:

Access – request a copy of the personal data we hold about you.
Rectification – ask us to correct inaccurate information.
Erasure – request deletion of your data (in certain circumstances).
Restriction – object to processing or ask us to restrict use.
Portability – receive your data in a structured, commonly used format.

To exercise any of these rights, please contact us at info@handtohandcharitytrust.org.uk or call +44 7445 376172.

Retention of Data

We retain personal data only as long as necessary for the purposes outlined, or to satisfy legal/accounting requirements (e.g., HMRC requires donation records for 7 years).

Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect data from children without parental consent. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review it periodically.

Contact Us

If you have any questions about this policy or your data, please write to:

Hand to Hand Charity Trust
1 The Drive, Manchester, M20 6HZ
Email: info@handtohandcharitytrust.org.uk
Phone: +44 7445 376172

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